Advisory Session

A 90-minute advisory session designed to support leaders working through real, immediate challenges.

Includes pre-session context review, a live working session, and a written summary with key insights and recommendations.

This session is ideal if you need:

• Clarity around a service or people issue

• Support navigating a leadership decision

• A grounded outside perspective

• Practical next steps you can apply right away

  This option is often used as a first step before a larger engagement.

Observation + Insight Engagement

A focused engagement providing objective insight into service delivery, leadership presence, and operational flow.

Includes on-site or virtual observation, leadership discussion, a client-safe report, and a follow-up conversation.

This engagement provides real insight into service delivery, leadership presence and operational flow based on observation - not assumptions.

This engagement is ideal if you want to:

• Understand what is helping or hindering service

• Identify leadership and communication gaps

• Improve consistency without overwhelming your team

• Gain clear, objective insight into your current experience

Customer Service Reset 4-6 Weeks

The Customer Service Reset is a structured engagement designed to stabilize service delivery, clarify expectation and provide leadership and teams with practical tools they can apply immediately. Through observation , interviews and real world walk through, this engagement identifies where service breaks down, why it happens and what must change to create consistency and accountability.

Includes:

1. Staff experience review, service and training audit

2. Customer journey walkthrough

3. Staff and manager interviews

4. Clear service standards and accountability

5. Practical training tools

6. 30-60-90 day implementation plan

The Customer Service Reset creates clarity, consistency, and re engage teams without adding unnecessary complexity.

Leadership and People Development 60 Day Reset

Many clients choose this engagement to establish clarity and direction.This package is designed for leaders who want ongoing support while building consistency and sustainability.

This engagement may include:

• Regular check-ins or site visits

• Leadership and manager coaching

• Service flow and communication support

• Planning and reporting aligned with your goals

The final scope is confirmed after an initial engagement to ensure alignment with your needs and capacity.

Ongoing Coaching Support 30-60-90 Day

Most clients begin with an Observation + Insight Engagement to establish clarity and direction. From there, we determine the appropriate level of ongoing support.

The Service Standard  is built through clarity, consistency, and care for the people delivering the experience

• Includes:

  • On-site or virtual service observation

  • Leadership discussion

  • Client-safe written report

  • Follow-up conversation to review insights and focus areas