Operations and Leadership
Consulting Services
Service Standard Consulting, partners with organizations to strengthen leadership, improve communication, build healthy workplace cultures, and create operational consistency that supports long-term business success.
With more than 30 years of leadership experience in retail and hospitality operations, I have led teams through periods of growth, organizational change, performance improvement, and cultural transformation. My approach combines practical leadership experience with proven operational strategies to help managers become confident leaders who inspire accountability, collaboration, and results.
Rather than providing one-size-fits-all coaching, I work alongside leadership teams to understand their unique challenges and develop practical solutions that can be implemented immediately.
My consulting process follows four phases.
Phase 1 – Discovery & Assessment (Week 1)
Objectives:
Meet with key stakeholders
Understand organizational goals
Identify current leadership challenges
Review communication practices
Assess organizational culture
Establish measurable success metrics
Deliverables:
Leadership Assessment Summary
Key Opportunity Areas
Project Roadmap
Phase 2 – Leadership Coaching & Strategy (Weeks 2–4)
Topics may include:
Leadership effectiveness
Coaching and accountability
Communication strategies
Conflict resolution
Decision-making
Building trust
Leading through change
Developing high-performing teams
Sessions will be conducted virtually or in person (if local) through scheduled coaching meetings and collaborative workshops.
Phase 3 – Culture & Operational Alignment (Weeks 4–7)
Focus Areas:
Team communication
Leadership expectations
Accountability systems
Recognition strategies
Organizational culture
Employee engagement
Operational consistency
Deliverables:
Leadership Action Plan
Communication Framework
Culture Improvement Recommendations
Phase 4 – Sustainability & Next Steps (Final Week)
Review progress
Evaluate outcomes
Identify ongoing development opportunities
Provide recommendations for continued leadership growth
Deliver Final Executive Summary
Timeline
Estimated Project Duration:
6-8 Weeks
Typical schedule:
Weekly leadership coaching session (60–90 minutes)
Bi-weekly progress reviews
Email support between scheduled meetings
Final executive presentation and recommendations
Timeline may be adjusted based on organizational needs.
Investment
Leadership Development Engagement
Professional consulting services
$4500
Includes:
Discovery Assessment
Eight weeks of virtual coaching ( Nationwide) or in person (North and Central Florida )
Leadership strategy sessions
Communication improvement planning
Culture recommendations
Leadership action plans
Executive summary report
Email support throughout the engagement
Optional ongoing coaching available following project completion.
Why Service Standard Consulting
At Service Standard Consulting , I believe exceptional organizations are built through intentional leadership.
Strong cultures do not happen by accident.
They are created when leaders communicate clearly, build trust, coach consistently, and establish standards that people understand and believe in.
My role is to help organizations create leadership practices that improve employee engagement, operational performance, and long-term business success.
Who I Serve
My services are ideal for:
Small business owners
Retail businesses
Service-based businesses
Professional offices
Boutique businesses
Growing companies seeking experienced operational support
The Leadership Playbook
A Practical Guide for Store Managers
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Investment
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